How to start a Suggestion Scheme – part 7


How to start a Suggestion Scheme:

Resource planning was covered in part 6, now we move on to the processes needed for a staff suggestion scheme.

Processes

In developing a programme and drafting a Business Plan consider what processes are necessary to deliver the expected outcomes. All key processes must be clearly mapped out and all stakeholders advised from the outset.

  • How will suggestions/ideas be submitted/recorded and tracked?
  • How will these be actioned and within what timescale?
  • Who will evaluate the ideas and what is the process for this? Have these people been involved in the planning process?
  • How and when will participants be recognised?
  • How will you spread best practice across the organisation?
  • Who will be responsible for the implementation of adoptable ideas and within what timescales?

Important – from the outset prepare to provide regular reports to management on all aspects of the suggestion programme.

Whether it’s a new or a rejuvenated programme maintaining the momentum is essential.

  • Seek regular feedback from all customers
  • Benchmark with other organisations to ensure best practice. This can be done through the annual ideasUK member’s survey.
  • Regularly review key processes considering what is necessary to deliver on the aims and objectives of the programme
  • Following reviews identify areas for improvement and set targets to ensure improvement is achieved and maintained
  • Performance levels should be monitored quarterly. This will identify areas for improvement and allow you to implement changes to address the situation

Customers

To ensure the continued success of the programme customers needs must be met. Customers must be satisfied that the programme is delivering an efficient and effective service whatever their position within the organisation. The schemes performance should be regularly monitored:

  • Regularly seek customer feedback on the service provided
  • Take account of comments and instigate improvements as a result of feedback
  • It can be useful to set targets for satisfaction levels
  • Monitor changes introduced as a result of customer feedback
  • Report to management on the outcome of customer satisfaction surveys and follow up activities
  • Benchmark your activity and performance with other organisations

How to start a Suggestion Scheme:

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7 thoughts on “How to start a Suggestion Scheme – part 7

  1. Pingback: How to start a Suggestion Scheme – part 8 |

  2. Pingback: How to start a Suggestion Scheme – part 1 |

  3. Pingback: How to start a Suggestion Scheme – part 2 |

  4. Pingback: How to start a Suggestion Scheme – part 4 |

  5. Pingback: How to start a Suggestion Scheme – part 3 |

  6. Pingback: How to start a Suggestion Scheme – part 6 |

  7. Pingback: How to start a Suggestion Scheme – part 5 |

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